Traditional
CoreLogic offers a full range of traditional valuation products and services to
the nation’s mortgage and real estate markets. As a leader in the industry, CoreLogic
has established a long and distinguished track record of providing traditional valuation
products of the highest quality… consistently, and in a time-sensitive, customer-centric
fashion that is unequalled in today’s increasingly competitive environment.
Our Traditional Product Department is staffed by veteran valuation industry customer
service, quality control and management professionals who take great pride in providing
our customers with the best products possible, each time, every time – helping our
customers to complete their transactions with speed, accuracy, and confidence. In
fact, many of CoreLogic’s operations managers are also experienced appraisers, which
is another unique, value-added benefit for our clients.
Review
The CoreLogic National Review Operations Department is committed to customer satisfaction
and superior service. CoreLogic has invested resources in the areas of product development,
quality control, and information systems to clearly demonstrate our dedication to
provide the highest quality, innovative products and services in the industry, nationwide.
Through our Review Department, CoreLogic offers a full line of review products,
including Residential Appraisal Desk Review Reports, Residential Field Review Reports,
and Residential Appraisal Verification and Scoring Reports. As an industry leader,
CoreLogic understands and respects the daily pressures that lenders, correspondents,
and investors are under, and their need to have appraisal reviews completed in the
most timely manner possible… without sacrificing quality.
PMI Release
Our PMI Release Department focuses on providing our clients with specialized outsourcing
options for their borrowers’ PMI Removal needs. CoreLogic’s PMI Department offers
lenders a cost-effective, outsourced alternative to maintaining a costly in-house
staff dedicated to managing the valuation ordering process. Benefits also include
specialized counseling to discuss lenders’ PMI removal requirements and the appraisal
process, and to further comply with HOPA 1998 valuation needs and current OCC guidelines.
During counseling, our representatives can offer initial valuation products such
as AVMs (automated valuation models) to assist borrowers in their decision to proceed,
obtaining direct pre-payment, and appraisal delivery to both lenders and borrowers.
Default / REO Services
With a nationwide staff of highly-qualified appraisers and talented, experienced
REO operations and quality control personnel, Default Services within CoreLogic
provides lenders and loan servicers with quality traditional 1004 REO appraisals,
AVMs, and Value Reconciliation products. Products that provide all the detailed
information required to make the best possible decision on reconciled values, to
assist with foreclosure bidding and REO disposition strategies for non-performing
single-family real estate assets.
Time is money in REO. Receiving accurate, time-sensitive valuation services can
help minimize holding time and contribute to increased net recovery on REO properties.
CoreLogic is a recognized leader in the mortgage lending arena, with a unique client-side
perspective regarding quality of product and service delivery requirements of lenders
and servicers that is unmatched in the industry.
Relocation Appraisals
Our ERC Summary Appraisal Report assists employers in employee relocation by determining
the anticipated sales price of a transferring employee’s home. The appraisal is
used only by the appraiser’s client and the employer and is a valuable tool to speed
the relocation process
Customer Service
Our customer service center is enhanced by a state-of-the-art call monitoring system
which routes incoming calls to the appropriate team, delineated by functional process.
This system ensures a prompt answer to incoming calls and alleviates the need for
voicemail. While our customer service representatives are well versed in the appraisal
industry, they have the ability to transfer calls to quality assurance reviewers,
supervisors, and appropriate managers to redirect queries to personnel who possess
the appropriate expertise. We respect our customer’s time and strive to fulfill
their needs as expeditiously as possible.
Sales & Marketing
The heart of almost any company, the experienced, seasoned, and professional Product
Specialists and Management team who comprise CoreLogic’s Sales & Marketing Department
are no exception. With many years of individual and collective years of experience
serving in operations prior to joining the Sales & Marketing Department, our skilled
team is unequalled in the industry relative to their deep understanding of every
aspect of the valuation process. From client setup to order acceptance, order assignment
to quality assurance review, the tracking, monitoring and reporting required, and
the ultimate delivery of the completed report, our Product Specialist possess intimate
knowledge of each and every step that is required to produce the highest quality
products, in the fastest turn time possible.
Our Product Specialists become a literal extension of our client’s internal staff,
consulting them in a myriad of ways that add measurable, meaningful value to the
relationships they build with our customers.
Our marketing professionals are also constantly striving to develop and introduce
innovative new products and services that are on the leading edge within the industry.
Products and services that are available individually or integrated into hybrid
valuation solutions, often customized to meet the specific needs of individual clients.
Appraiser Panel Management
Under federal regulations and secondary market standards, state licensed or certified
real estate appraisers must be used in federally related transactions over $250,000.
We use only the services of appraisers licensed or certified by the state in which
a subject property is located. Therefore, customers can be assured that Uniform
Standards of Professional Appraisal Practice (USPAP) and Financial Institutions
Reform Recovery and Enforcement Act (FIRREA) guidelines are followed and that each
appraisal is audited for compliance.
Because we meet the guidelines outlined by Fannie Mae, Freddie Mac, and other major
investors, most customers approve us as a company, eliminating individual appraiser
approvals. We have assembled resources dedicated to approve and maintain a large
national database of staff and subcontracted appraisers. To be approved, appraisers
must provide us their appraisal license and verification that they are in good standing
with their state board. We manage a panel of over 20,000 appraisers nationwide (with
over 12,500 on active status). We can provide, by request, a document outlining
our appraiser management and qualification requirements.
Quality Control
Our ability to provide quality appraisals throughout the United States and manage
an extensive database of appraisers has proven to be a vehicle for customers to
reduce overhead costs and shift the burden of compliance elsewhere. Every appraisal
receives a pre-delivery review to ensure the report meets or exceeds industry guidelines,
customer expectations, and CoreLogic standards. Post-delivery reviews are also performed
on an as-needed basis. We frequently invite customers to visit our offices in Poway,
California and Danvers, Massachusetts to review our appraiser files for compliance
measures.
Information Technology - ValuEdge
 The development
of ValuEdge, our Web-based order and delivery system, changed how property valuation
services are offered. Customers have the ability to place appraisal orders, obtain
real-time status, retrieve completed PDF-format appraisals, and generate valuable
custom reports.
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